Building a software product without user feedback is like driving a car with your eyes closed. You might be moving fast, but you are probably going to crash into a wall. Most SaaS founders rely on a messy combination of Slack messages, email threads, Trello...
Most customer support tools are designed to bleed you dry with “per agent” fees. Support Board is an AI-driven omnichannel support platform that unifies WhatsApp, Messenger, Instagram, and web chat into a single dashboard while using OpenAI to automate responses based on your own data....
How many times did your support team answer the question, “What are your business hours?” this week? Ten times? Fifty? Answering the same simple, repetitive questions all day long is a massive drain on your team’s time and energy. It stops them from working on...
CRM Mistakes Can Make or Break Your Startup. I Wasted $5,000 on a CRM That Nearly Sank My Startup—Here’s How You Can Avoid My Mistakes. Let me tell you a story. Two years ago, I launched my first startup, a SaaS company helping small businesses...
Managing customer relationships effectively is essential for business success. Whether you need lead nurturing, automation, or improved customer interactions, a well-structured CRM platform can significantly enhance your marketing strategy and workflow. However, many businesses struggle with high CRM subscription costs, often paying hundreds or even...
“Last quarter, we accidentally wasted $15,000. Not on ads or salaries—on preventable CRM inefficiencies.” We didn’t see it at first. Things were moving fast. Our startup had just crossed $30K MRR, our team was growing, and excitement was high. But under the surface, small cracks...
You’re a startup founder. Your days are packed with juggling priorities—managing a team, growing sales, and ensuring customers are happy. Every evening, you find yourself buried in messy spreadsheets or struggling to justify the cost of yet another software tool. I’ve been there too. The...
Managing an eCommerce business might sound glamorous, but let me tell you—it’s not always smooth sailing. I started my eCommerce journey with high hopes, dreaming of steady sales and happy customers. But soon, the day-to-day struggles began piling up. I was juggling endless spreadsheets, manually...
What Is a CRM & Why Does It Matter for Startups? 1. CRM in Simple Terms When I first heard the term CRM, I thought, “Another tech acronym I don’t need.” But trust me, it’s more than just a fancy name. A CRM, or Customer...
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